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IceskatingUphil
New member
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Message 1 of 2
108
Flag Post
HP Recommended

Cartridge Problem

Envy 7830
macOS 10.14 Mojave

Hi

 

I have started getting a ‘Cartridge Problem’ error on my Envy 7830 for the black cartridge. I’m part of the instant ink program.

 

I’ve removed and reinstalled the cartridge as instructed. I’ve also followed the published troubleshooting steps of pulling the cartridges, pulling the power, leaving for a few minutes, powering up and then reinstalling the cartridges. But this hasn’t helped. 

 

I’m assuming the black cartridge has developed a fault but I can’t just go out and buy one as I feel this is part of my subscription. I can’t see anyway to contact HP to get this replaced. Does anyone have any experience of this?

 

many thanks. 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
71
Flag Post
HP Recommended

Cartridge Problem

@IceskatingUphil, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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