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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
KrisO84
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Cartridge Problem

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HP ENVY 5020

Hi

 

I recieved my new HP printer today but it is displaying a cartridge problem (black ink). I have tried all the suggested solutions but nothing has changed! 

 

I can't find a contact number and presume that with the current Covid 19 pandemic there will be limited help?

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TEJ1602
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@KrisO84, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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JEMH90
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I have this issue also, how did you solve it? 

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KrisO84
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Hi

 

I have sorted this now

 

Thanks

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KrisO84
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Hi

 

Just take the black ink out and run it with the tri-colour only

 

Contact HP asap for replacements

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