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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
thommc
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Cartridge Problem

HP Recommended
HP Envy 5010
Microsoft Windows 10 (64-bit)

I've bought a new HP ENVY 5010, while setting up the printer i am repeatedly receiving the 'Cartridge Problem' error message. I have followed all of the guidance found on solving the problem ie reinstalling, cleaning, updated firmware etc and the error continues to pop up... 

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @thommc

Welcome to the HP Support Community. I'd be happy to assist you.

 

Make sure you have tried the steps mentioned in this document to resolve this issue.

 

If the error persists, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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