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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Goughy88
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Cartridge Problem

HP Recommended
HP ENVY 5000 Series
macOS 10.15 Catalina

I have constantly been having a problem with my printer for the last 6 months, unable to print anything in colour with my HP ENVY 5000 printer. I am getting an error message: "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed." 

I have followed the Virtual Assistant instructions, tried everything it said - updating firmware, cleaning the cartridge, and resetting the printer - but still an error message received.

I have also been able to contact someone at HP Support, and followed their advice. It worked perfectly fine for a week or 2 then back to the beginning: "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed." 

I am subscribed to HP Instant Ink.

Thank you

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@Goughy88, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

LT099
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HP Recommended

HP Envoy 5010

Error message: "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed."
I have followed the Virtual Assistant instructions, tried everything it said - updating firmware (printer was already updated), cleaning the cartridge, and resetting the printer - but still an error message received. I have also left it to rest. 

I am subscribed to HP Instant Ink and received a colour cartridge a couple of weeks ago which was working fine until the other day when the above message appeared. I can print in black if I take out the colour cartridge. 

 

Thanks

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