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Cartridge Problem

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Yesterday, I received an indication on my OfficeJet Pro 8715 to remove and reinstall the yellow cartridge.  I did so several times but the indication did not clear.  I then removed and installed a new yellow cartridge from my Instant Ink supply.  The problem was still present.  I tried to contact a live person at HP Support but was unsuccessful.  I then tried the HP Virtual assistant but it kept giving me the run-around going back to the cartridge removal installation sequence.  I am ready to take this defective printer to a range to see how many rounds it would take to "fix" this printer.

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HP Support Agent
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HP Recommended

@Kingpros1326, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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