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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Robbo1987
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Solved!

Cartridge Problem

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HP Envy Photo 6234

Getting an issue with my Black cartridge. Printer is displaying the Cartridge Problem message. Have removed and reinstalled to try and clear but get nothing. 

 

My InstantInk account won't send me a new one because it can't see the black cartridge. I have tried the chat but cannot get through to anyone. Just get the message that the UK centre is closed.  Also tried WhatsApp but no response from anyone. 

 

Can someone help me out getting a replacement cartridge please? I'm not sure what I'm paying a monthly subscription for if I can't use the product, or contact anyone when it goes wrong. 

 

Many thanks

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Jay_G24
HP Support Agent
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Hi @Robbo1987,

 

Please respond to the private message so a replacement can be sent out

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Jay_G24
HP Support Agent
HP Support Agent
15,091 15,052 1,218 1,377
Message 2 of 2
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HP Recommended

Hi @Robbo1987,

 

Please respond to the private message so a replacement can be sent out

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

Was this reply helpful? Yes No
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