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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎11-16-2020 10:50 AM

HP Recommended
Product: HP Envy Photo 6234

Getting an issue with my Black cartridge. Printer is displaying the Cartridge Problem message. Have removed and reinstalled to try and clear but get nothing. 

 

My InstantInk account won't send me a new one because it can't see the black cartridge. I have tried the chat but cannot get through to anyone. Just get the message that the UK centre is closed.  Also tried WhatsApp but no response from anyone. 

 

Can someone help me out getting a replacement cartridge please? I'm not sure what I'm paying a monthly subscription for if I can't use the product, or contact anyone when it goes wrong. 

 

Many thanks

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-17-2020 08:01 AM

HP Recommended

Hi @Robbo1987,

 

Please respond to the private message so a replacement can be sent out

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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1 REPLY 1

‎11-17-2020 08:01 AM

HP Recommended

Hi @Robbo1987,

 

Please respond to the private message so a replacement can be sent out

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
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