cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
damianlewis
New member
1 0 0 0
Message 1 of 2
85
Flag Post

Cartridge Problem

HP Recommended
Photo Envy 6234
macOS 10.15 Catalina

I keep getting the following Cartridge Problem error:

"Remove and reinstall the indicated cartridge, making sure it is correctly installed."

"If this message continues to appear, replace the indicated cartridge."

 

I've tried the following suggestions but nothing seems to work.

1. Removed the power cable from the printer for 60 seconds.

2. Cleaned the electrical contacts on the cartridge and printer.

3. Replaced the ink cartridge with a new cartridge.

 

Even after replacing the cartridge with a new one, the message still persists.

 

What else can I do?

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,596
Message 2 of 2
Flag Post
HP Recommended

@damianlewis, Welcome to HP Support Community!

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation