Cartridge Problem

[Jayeneff]

I have a cartridge problem. I subscribe to Instant Ink. It says it will not send me ink until the cartridge problem is resolved!! I cleaned the cartridge which was dirty but still did not fix the issue. I have had to buy another cartridge to see if this will work. I am very disappointed in the service as I have subscribed for a year and have never received anything when it looks like the black cartridge is empty. The printer works on the colour cartridge if the faulty one is removed.  

[Kumar0307]

@Jayeneff, Welcome to the HP Support Community! I’m here to help.

I understand the black instant ink cartridge is not working.

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the error persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

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Have a great day!