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04-27-2022 06:41 PM
I have an issue with my printer where it says that I have a "cartridge problem" and that a cartridge may be damaged. I have bought two and both are having the same issue with the same color. I thought that it may be the printer head and have checked every possibility. It is a HP Officejet Pro 8625.
05-02-2022 12:23 PM
Welcome to the HP Support Community
I'd like to help!
I understand you are receiving a cartridge error.
Try the below suggestions -
Reset the printer
- Reset the printer to recover from printer errors or failures.
- If your printer has a rechargeable battery, remove it.
- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer.
- HP recommends plugging the printer directly into a wall outlet.
- Turn on the printer to complete the reset.
Clean the ink cartridge electrical contacts
Remove any debris or buildup from the contacts on the cartridges.
Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
Push in on the cartridge indicated in the error message to release it from the carriage.
Wipe the copper-colored contact on the cartridge with a lint-free cloth.
Slide the cartridge into its color-coded slot until it clicks into place.
Repeat these steps for any other cartridges indicated in the error message.
Close the door or lid to the cartridge access area.
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
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