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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
KC4Associates
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Cartridge Problems

HP Recommended
Example: HP OfficeJet 5255
Microsoft Windows 10 (64-bit)

Over the last couple of months, I have repeatedly gone through the suggestive steps to resolve the "cartridge problems". Still no resolution. I have spent the same amount of time trying to get replacement cartridges online, however, I have not been successful. It brings me right back to the same spot, "you do not need ink" Trying to run a business from home with an inoperable printer has been very discouraging. Please send me the black and TriColor ink; I am enrolled in the HP plan.  I do see others are experiencing the same problem.

 

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Riddle_Decipher
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@KC4Associates We've got you covered, here's all you need to know and do, to fix this issue,

I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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Kumar0307
HP Support Agent
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@KC4Associates

 

We have received your message. Thank you for the information.

  • To assist you better, which of the ink cartridge is defective, black or the color?
  • According to the Instant Ink tool, the tri-color ink cartridge has 85% ink and the black has 25% if ink left.
  • Also, insert one ink cartridge at a time to identify the defective ink cartridge.

 

Keep me posted.

 

KUMAR0307
I am an HP Employee

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KC4Associates
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it is the tri color cartridge that is the problem. How can I reach someone to get a replacement cartridge?

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Kumar0307
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@KC4Associates

 

Not to worry, I will ship a replacement color ink cartridge with express shipping. It will be delivered in 3-4 business days.

 

This would resolve the issue.

 

Please click here to “Accept as Solution” on my Public post if the issue is resolved, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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