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‎11-09-2019 05:14 PM

HP Recommended
Product: HP 60XL High Yield Black/Tri Color Cartridges
Operating System: Microsoft Windows 10 (64-bit)

I have spoken to 3 different people in an effort to resolve my query.   I have been a loyal HP customer for 20+ years.   My printer gave up on me this morning and I purchased an Envy Photo 7855 printer this afternoon.  I presently have two, unopened cartridges (purchased 10/16/19 order # H330947907) suitable for my old printer with cartridges #60.  Can I exchange them for cartridges on my new printer?   Your prompt reply is appreciated.

Thanks, Ginny

 

1 person had the same question
1 REPLY 1

‎11-12-2019 03:38 AM

HP Recommended

Hi @ginport

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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