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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Bluerein
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Cartridge can only be used in the printer that initially installed it

HP Recommended
OfficeJet Pro 6978

I installed the cartridge that I received from instant ink and got this error message

"Cartridge can only be used in the printer that initially installed it"

 

1 REPLY 1
Kumar0307
HP Support Agent
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Hi @Bluerein

Welcome to the HP Support Community. I'd be happy to assist you.

 

Which ink cartridge is indicated in the error?

 

For now, kindly perform the steps mentioned in this document to resolve the issue with the ink cartridges.

 

If the error persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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