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‎08-01-2019 07:01 AM - last edited on ‎08-01-2019 08:47 AM by Retired

HP Recommended

HELP! - I am registered with HP Instant ink, my HP ENVY PHOTO 6234 refuses to print  stating "cartridge cannot be used until printer is enrolled with HP Instatnt Ink". Removing the cartridges, unplugging the printer for 30 secs then re-installing - does not work.

What's the process?

Graham

1 person had the same question
1 REPLY 1

‎08-01-2019 10:21 AM

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@zjonesg  I'm sorry you are having this issue.  Can you please contact the support center in your country for help?

 

Here is a link to WW support:

Choose your country and language and hit show options:  

https://support.hp.com/gb-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249

 

They can walk you through more steps to help.

Thanks,

JillSa

I am an HP employee.
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