• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎11-14-2019 11:24 PM

HP Recommended
Product: HP envy 120
Operating System: Microsoft Windows 10 (64-bit)

My printer is HP envy 120 which was bought 4 years ago. 3 days ago, it started to show the error that "Cartridge cannot move", at the beginning, i tried turn the printed off and on, it worked. But today, it doesnot work although I tried all the ways  said in the veido. SO I'm wondering how to solve the problem? And is there a technician can come over to help? Thanks.

Category:
1 REPLY 1

‎11-18-2019 10:09 AM

HP Recommended

@juliephil

 

Welcome to the HP Support Community.

 

Does the carriage which holds the cartridges move? Are you able to remove the cartridges from the Printer?

 

Do try all the steps from here: https://support.hp.com/us-en/product/hp-envy-120-e-all-in-one-printer-series/5203208/model/5203209/d...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.