11-14-2019 11:24 PM
My printer is HP envy 120 which was bought 4 years ago. 3 days ago, it started to show the error that "Cartridge cannot move", at the beginning, i tried turn the printed off and on, it worked. But today, it doesnot work although I tried all the ways said in the veido. SO I'm wondering how to solve the problem? And is there a technician can come over to help? Thanks.
11-18-2019 10:09 AM
Welcome to the HP Support Community.
Does the carriage which holds the cartridges move? Are you able to remove the cartridges from the Printer?
Do try all the steps from here: https://support.hp.com/us-en/product/hp-envy-120-e-all-in-one-printer-series/5203208/model/5203209/d...
Let me know if this helps.
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