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Cartridge cannot print

I have the Envy 6230 and am getting the above same error. My web services ARE on.. I have enrolled, had the printer over a year now..  I have taken the printer off my pc, reinstalled it.. and nothing alters.


Last week it said it could not print due to set up, so when I took it off and put it back on, it was fine. now I am getting that error again AND the cannot print message due to the enrollment in instant ink. it is driving me mad... help. is there a UK number I can call?

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Message 2 of 2
Flag Post
HP Recommended

Cartridge cannot print

@ffiscool, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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