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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎07-15-2022 10:06 AM - last edited on ‎07-15-2022 11:01 AM by Retired

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

After spending over 2 hours assisting me to diagnose my printer problem, the agent finally came to the same conclusion (that I told him from the beginning of our session) that I had a faulty color cartridge. He said he would send a new one. That was June 8th. I still do not have my replacement. I am an instant ink subscriber. How do I get through to somebody without going through all of the waiting my turn for an agent?

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1 REPLY 1

‎07-15-2022 01:51 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen. 

 

Alternately, you can click on the Virtual Assistant.  When the assistant opens type "Where is my ink?" (w/o the quotes).  The system will ask a few questions and then schedule your shipment.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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