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‎01-10-2023 07:29 AM - last edited on ‎01-10-2023 10:26 AM by Retired

HP Recommended

1. Joined the HP Instant Ink programme in 2021. My printer is in Austria. At the time HP offered a 12 month extended warranty to join the programme, and it seemed an excellent idea to take this option. My first delivery of ink was on 13/12/2021, and I have paid 3.99 euros every month since purchase. To date I have received no other supplies (so no reserve) and I am now running out of colour ink. I have tried every way I can think of to contact Instant Ink, but the only option appears to be to pay 24.50 euros to call them! I now find on my account that the printer warranty has expired, so where is the extra year cover? The device (an HP Envy 6400) has a mind of it's own, often fails and needs resetting, and apparently will ask for ink when it needs it! There is no indication on the printer as to ink levels (even a print out would be useful) but online, we seem to have about 50%. We dont!!

 

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1 REPLY 1

‎01-11-2023 06:18 AM

HP Recommended

Hi @Fatsusie,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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