Cartridge error 6200

[MJLaurent]

I have been having issues with a new cartridge. Each time it’s inserted I get a cartridge error message. I have followed the throubleshooting advice, tried cleaning, and it works fine when inserting the old cartridge. 

How do I go about getting the cartridge replaced? I have an account with hp ink but until it is empty I won’t receive my next set. is there a way to speak to a person and not the virtual agent?!

thanks in advance. 

[TEJ1602]

@MJLaurent, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MJLaurent]

I have been trying to reply to your private message and each time it first tells me there was an error with my original post and then when i retry I get a message saying have have reached the limit for the number of private messages I can send. I have been unable to send a single one?!??’

[TEJ1602]

@MJLaurent

You can refresh the browser, log out of the support community, log back in and try to send the details.

Keep me posted for further assistance.