11-12-2019 03:22 AM
I have been having issues with a new cartridge. Each time it’s inserted I get a cartridge error message. I have followed the throubleshooting advice, tried cleaning, and it works fine when inserting the old cartridge.
How do I go about getting the cartridge replaced? I have an account with hp ink but until it is empty I won’t receive my next set. is there a way to speak to a person and not the virtual agent?!
thanks in advance.
11-14-2019 01:31 PM
@MJLaurent, Welcome to HP Support Community!
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
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I am an HP Employee
12-17-2019 02:49 PM
I have been trying to reply to your private message and each time it first tells me there was an error with my original post and then when i retry I get a message saying have have reached the limit for the number of private messages I can send. I have been unable to send a single one?!??’