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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Oleg_Shebanits
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Solved!

Cartridge error (colour) after software update

HP Recommended
Envy Photo 7134
Microsoft Windows 10 (64-bit)

Hello, my HP Envy Photo 7134 started to give error message "cartridge problem" indicating the colour cartridge. This began immediately after the software update to version PALFASPPXN003.2010A.00.

I have tried to install a new Instant Ink cartridge, no use. Factory reset did not help (does not reset firmware at all it seems).

On top of this, the HP Smart app began crashing on launch, so diagnostics are not available either. Please help?

The black cartridge is working fine. I have successfully printed using the "black only" option.

 

I have seen similar threads marked "solved" but the "solved" part leads to the support post about a private message. I understand that private information protection is involved, but I hope you realise that this is not helpful at all.

1 ACCEPTED SOLUTION

Accepted Solutions
TEJ1602
HP Support Agent
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@Oleg_Shebanits, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
Message 2 of 4
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HP Recommended

@Oleg_Shebanits, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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Oleg_Shebanits
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Update:

To those who wonders, the solution was a new tri-colour cartridge, the error disappeared when I installed it and I can now print normally.

 

HP folks, I do realise why you need the "accept" button here, but please consider adding details as to what the solution was? I believe in this case "replacement cartridge shipped" doesn't carry any personal information. As it is now, the "solution" is useless to the others who face the same issue.

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TEJ1602
HP Support Agent
HP Support Agent
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@Oleg_Shebanits

 

Thanks for the update and the feedback 🙂

 

Going forward we shall let the community know!

 

Cheers 🙂

TEJ1602
I am an HP Employee

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