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Message 1 of 4
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Cartridge error: not intended for use, after fixing paper jam

HP Recommended
deskjet ink advantage 4675
Microsoft Windows 10 (32-bit)

I had a paper jamed in my printer.
I pulled it out.
Ever since I am receiving a Cartridge error: one or both cartridges are not intended for use in this printer

the cartridges move smoothly to the right and left.

They are quite new.

 

I have tried following all your instruction
Cleaning them

taking out and in

restarting the printer
taking out the cable from the back


Thank for your help!

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@elel1, Welcome to HP Support Community!

 

Is your printer enrolled in the HP Instant Ink Program? If yes,

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Message 3 of 4
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HP Recommended

hi
No I am not enrolled in the HP Instant Ink Program
This was the only criteria that most suited my question. 
That is why I clicked it. 

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HP Support Agent
HP Support Agent
12,964 12,941 1,014 981
Message 4 of 4
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HP Recommended

@elel1

 

Thanks for replying!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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