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Rene79
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Cartridge error with instant ink

HP Deskjet 2630
macOS 10.13 High Sierra

I'm getting the error: Tri-color cartridge: Fout met cartridge. I've installed my first delivered instant ink cartridges and was able to print a few pages. However now it is giving this error. I've tried every step in the troubleshooting area including firmware update, cleaning the cartridges and resetting the printer. It still doesn't work. I don't have replacement cartridges yet so I can't put a new one in. It states it can't send new cartridges as it isn't able to check the status of the color cartridge because of the error. Could you please provide me a new cartridge?

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HP Support Agent
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Cartridge error with instant ink

@Rene79, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

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TEJ1602
I am an HP Employee

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