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Message 1 of 2
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Cartridge error with multiple instant ink cartridges

HP Recommended
Deskjet 3630
Microsoft Windows 10 (64-bit)

For several months now I've had to restart my printer after every print job finishes else the ink warning light flashes along with the colour cartridge display. When that cartridge ran out I replaced it with a new Instant Ink cartridge. That now flashes all the time and I can't print anything unless I take the cartridge out and print B&W only. I had one more cartridge so I tried that with the same issue.

 

I've tried cleaning the contacts and resetting the printer etc., everything I could find in support.

 

I'm not sure how to proceed? Is it a problem with the printer or with multiple cartridges? And if the latter how can I get new cartridges as apparently I won't get a shipment until the cartridge error is fixed?

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @10Becca10

 

Welcome to the HP Support Community. 

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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