Cartridge error

[Waggy1977]

My printer won't print due to a cartridge error! I can't  correct the error no matter how many times I hard reset my printer or carry out any of the previously listed fixes. I have a case number and have managed to get the phone help number BUT the phone number doesn't seem to work either[edit] Has anyone else suffered the same issues and managed to fix them?

I'd appreciate contact from a member of the help team, thanks.

[TEJ1602 · Accepted solution]

@Waggy1977, Welcome to HP Support Community!

I would further escalate this issue to the concerned team. Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[RG76]

This is not a solution to the problem mentioned here. Or am i missing something please?

[Paulh81]

I am having the same issue as many others regarding the cartridge error status on my new printer. The cartridges were packed with the printer however I seem to have a problem with the tricolour cartridge?? Any ideas suggestions please?

[TEJ1602]

@Paulh81, Welcome to HP Support Community!

To be able to assist you better, I would like to know the following:

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Is the printer enrolled in HP Instant Ink Program?

Keep me posted for further assistance.

[Paulh81]

Model is an ENVY 5010. Surely it should be as simple as just fitting the cartridges in then it will print?? Why all of this carry on which seems to be a common fault?

[TEJ1602]

@Paulh81

Thanks for replying!

Looks like this is a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!