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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-25-2020 11:38 PM

HP Recommended
Product: HP ENVY Photo 6234 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Instant ink printer (HP Envy photo 6234). It was all OK but suddenly in the last few days its throwing a message 'Cartridge problem - remove and reinstall the indicated cartridge..' as soon as the printer is turned on. it shows the Black cartridge which I have removed and reinstalled multiple times and also cleaned it as instructed still no luck. I am on the instant ink subscription plan and havent had a replacement black ink for more than a year now. Not sure if there is a problem with the cartridge as I dont have a spare one to try. could some one please help?

2 people had the same question
1 REPLY 1

‎08-28-2020 08:55 AM

HP Recommended

@lUD_FIZIK, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

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Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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