Cartridge error

[Stormusmaximus]

Changed my black ink cartridge now keep getting a error message but when I put in the old cartridge theres no error message, I've tried to go on virtual chat but dont get a proper response and i need a new black cartridge asap

[Kumar0307]

@Stormusmaximus, Welcome to the HP Support Community!

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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