Cartridge error?

[kim938]

Please help before I pull my own hair out.

I go to print, it says there's a payment issue with my instant ink, I update my payment information and all is correct and there is enough funds in there, doesnt take any payment, says there's an issue with my cartridges. I've followed each Instruction and possible solution, from cleaning them. To factory resetting my printer. This is really annoying. It shows I'm enrolled/subscribed but unable to print?

  

[Nal_NR]

Hi @kim938,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I see that, you have already tried a few troubleshooting steps which did not help. 

If you are enrolled in the Instant Ink program,  I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[mizzminamoo]

I'm having this same issue

[Shaifat]

I have the same problem , can u help me as well?