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jchap123
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Cartridge incorrectly installed error message

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My printer has been out-of-commission with a message reading, "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed. If this message continues to appear, replace the indicated ink cartridge." I've removed and re-installed the ink a number of times with no luck. I'm enrolled in the instant ink program, but since the ink isn't out yet, haven't received a new ink cartridge. This is happening to my color ink cartridge for my HP OfficeJet 4650 printer. Any ideas for how to fix this?

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Message 2 of 2
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Cartridge incorrectly installed error message

Hi! @jchap123

 

Have you tried checking with a regular ink cartridge? Does the issue persist?

 

Please share the complete printer model name to assist you better.

 

Update the printer firmware to the latest version and check if it helps.

 

Refer this article to know more information about updating the printer firmware. Click Here

 

Check the ink levels on your printer and replace the low, empty or faulty ink cartridges.

 

Clean the electrical contacts on the ink cartridges.

 

Make sure the ink cartridges are inserted correctly

 

Lastly, Please share us few details through a private message. So I can check the account details and help you with the issue.

 

Instant ink account number-

Instant ink email address-

Shipping address-

 

Refer this article to know more information about ink cartridge errors. Click Here

 

Let me know if this helps!

Have a beautiful day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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