Cartridge issue

[abrin]

Every time I print anything or try to print anything I get a message with 3 dots in the corner(I assume this means the color cartridge) saying "The indicated cartridges are not communicating correctly with the printer. If this problem persists, replace the cartridges."

I tried removing and cleaning both cartridges manually but this did not solve anything. Since I have instant ink I don't know what I'm supposed to do with this I can't just replace the cartridge?

[sandytechy20]

@abrin

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.