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Cartridge issues

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Hi all I'm looking for advice on what to bout my ink cartridge I started having problems with the ink cartridge leaking  it only the black ink

I  tryed cleaning it and it still not working

it first time I ever had a printer and it been nothink but trouble really 😕

I have a deskjet printer and I am billed for paper I don't even use  I pay £3.49 for 100 pages and I should have free ink cartridges shipped to me when my ink runs low witch it not low eough as I not been able to use my printer 


All I no is that your ink levels have to be low before they  make a shipment of new ink cartridges out to you. 

But if my ink cartridge is not working correctly and is leaking  how can I put it he broken cartridge in my printer to use the ink up  when it leaking

eathier way I can't get new  ink cartridges out to me Because my  cartridge is leaking


What can I do? I was thinking of cancelling my monthly direct debit for the instant ink because I cannot use the ink cartridge I have now and I can't get new ones out to me and I was going just sell my printer

Thankyou if you read my message hope it makes sense and I greatfull of any replies  if you understand what I am talking about 

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@Musicplayer, Welcome to the HP Support Community!


Is the color ink cartridge working fine?

Is there any ink spillage inside the printer? This can damage the printing mechanism. Were you able to clean it?


As the issue is related to Instant ink cartridges, I need more information to help you out.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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