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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Bermondsey73
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Cartridge not communicating

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Colour cartridge empty, error says cartridge not communicating with printer but will not get new cartridges until this one talks to the printer. Going round and round in circles wi

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TEJ1602
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@Bermondsey73, Welcome to HP Support Community!

 

Have you tried the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge yet?

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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