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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MaxGere
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Cartridge not compatible in Germany

HP Recommended
HP DeskJet Ink Advantage 4675
Microsoft Windows 10 (64-bit)

I bough a printer in Thailand and always used the cartridges 680 for the past 4 years. I trasferred in Germany this year and i can only buy the version 652. Now the printer is saying the cartridges are not compatible. I tried to call the customer service or contact both Thai and German support but seems almost impossible. At least the Thai counterpart provide a phone number to try; the German one provide only a direct request of payment of 20 euro before use any service.

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asmita6658
HP Support Agent
HP Support Agent
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HP Recommended

Hi @MaxGere

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the regional reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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