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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Michael173
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Cartridge not working

HP Recommended
macOS 10.13 High Sierra

HP ENVY 6200 Cartridge Failure

HP ENVY 6234 Photo Printer
 

I have a HP ENVY 6234 printer and have used the HP Instant Ink program exclusively since then with no issues at all.

Recently (past 3/4 days), when I have gone to print something, the printer has come back with a 'Cartridge problem' error for the black cartridge. I have removed and reinserted the black cartridge and this initially sorts the problem only for it to reoccur the next time I need to print something.

This morning I received the same error message but now I'm not able to fix the problem by removing/inserting the cartridge.

I have cleaned both sets of contacts. I have rebooted the printer and I have followed all of the instructions provided by the Virtual Agent. All to no avail.

I have logged into the printer's embedded web server and seen the message 'Cartridge Failure'.

Prior to the issue there was about a third of a cartridge worth of ink remaining and so the automatic resupply has not started for this cartridge.

Is there any way I can arrange for a new black cartridge to be sent to me so that I can ascertain whether it's a cartridge or printer issue?


Many thanks

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asmita6658
HP Support Agent
HP Support Agent
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Hi @Michael173

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,723
Message 2 of 2
Flag Post
HP Recommended

Hi @Michael173

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

View solution in original post

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