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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
Envy Photo 6234
macOS 10.15 Catalina

Have a Cartridge Problem - have cleaned the ink cartridges and the print head numerous times. It printed a sheet and then returned to the error message.  Switched off for 60 seconds numerous times but still get the same error message - remove and reinstall the cartridge.  My instant ink account says it will not send out a cartridge until the problem is resolved. Tried the virtual agent and the support page. Still not working. Please can you help. - spent all day on it so far.

1 REPLY 1
HP Recommended

@Hellybelm, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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