cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Hellybelm
New member
1 0 0 0
Message 1 of 2
123
Flag Post

Cartridge problem with Envy Photo 6234

HP Recommended
Envy Photo 6234
macOS 10.15 Catalina

Have a Cartridge Problem - have cleaned the ink cartridges and the print head numerous times. It printed a sheet and then returned to the error message.  Switched off for 60 seconds numerous times but still get the same error message - remove and reinstall the cartridge.  My instant ink account says it will not send out a cartridge until the problem is resolved. Tried the virtual agent and the support page. Still not working. Please can you help. - spent all day on it so far.

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,596
Message 2 of 2
Flag Post
HP Recommended

@Hellybelm, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation