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‎02-04-2020 07:12 AM

HP Recommended
Product: Envy Photo 7134
Operating System: Microsoft Windows 10 (64-bit)

I keep getting the message on my printer, "Replace and renstall the black cartridge." I have tried using Virtual Assistant, but without success. Can anyone out there help me , please?

1 REPLY 1

‎02-06-2020 01:52 PM

HP Recommended

@Arrabon,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting a cartridge error on the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, then follow the steps in the below article.

 

https://support.hp.com/in-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/document/c...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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