-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Re: Cartridge problem
Create an account on the HP Community to personalize your profile and ask a question
09-07-2020 11:50 AM - edited 09-07-2020 11:54 AM
I am blocked, my printer Envy Photo 7830 cannot check ink levels, because a couple of days ago the black cartridge said it was needed to "reistall" it, already tried all the advices but no way, I'm in a bad circle, cannot obtain a replacement cartridge because the cartridge is no installed correctly in printer's opinion (but it IS installed correctly, probably has some problem) and so no automatic ink check to start new cartridge shipment. I need to print, payed monthly fees and after that, cannot print and get no support at all !
Solved! Go to Solution.
Accepted Solutions
09-07-2020 04:23 PM
Hi @Manuel9999,
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
09-07-2020 04:23 PM
Hi @Manuel9999,
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Didn't find what you were looking for? Ask the community or Ask the Virtual Agent