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‎01-04-2021 11:38 AM - last edited on ‎01-04-2021 11:56 AM by

HP Recommended
Product: HP Envy 7134
Operating System: Microsoft Windows 10 (64-bit)

Hello.

 

Just had a paper jam on my printer removed the jam but now it just says Cartridge Problem on the black cartrridge.

removed cleaned all the contacts, rebooted but it still says error.

 then on the HP instant ink page its says:- Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved. so how can i resolve this

Online chat is not a help.

 

[Personal Information Removed]

current instant ink subscriber.

 

Thank you David

 

2021-01-04 18_37_16-Window.png

2 REPLIES 2

‎01-04-2021 11:50 AM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

 

 

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎01-05-2021 03:24 AM

HP Recommended

No joy the virtual assistant does not help..

says the support center is closed but its 10:20 Am UK time ?

 

and i cant find a UK phone number.

 

Picture1.png

 

Thank you

David

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