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Message 1 of 2
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HP Recommended

Cartridge problem

macOS 10.13 High Sierra

I just bought HP ENVY PHOTO 7855 and having issue with SETUP CARTRDIGES that came with the printer. It keeps giving me error "Cartridge Problem". I did all the trouble shooting myslef for the last 2-3 hours, keep having same issue. I dont know what to do at this point.  I tried to use regular cartridges that we bought today, just in case, but printer keeps saying setup with the cartridges that came with the printer.


Any help would be greatly appreciated.



HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Cartridge problem

@Nasaa, Welcome to the HP Support Community!


If you have tried all the troubleshooting steps mentioned in this document and the issue persists, resetting the printer to bypass the use of setup ink cartridges may help.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link:

Let me know how this goes.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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