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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Manuel9999
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Solved!

Cartridge problem

HP Recommended
Envy Photo 7830
Microsoft Windows 10 (64-bit)

I am blocked, my printer Envy Photo 7830 cannot check ink levels, because a couple of days ago the black cartridge said it was needed to "reistall" it, already tried all the advices but no way, I'm in a bad circle, cannot obtain a replacement cartridge because the cartridge is no installed correctly in printer's opinion (but it IS installed correctly, probably has some problem) and so no automatic ink check to start new cartridge shipment. I need to print, payed monthly fees and after that, cannot print and get no support at all !

IMG_20200907_194517.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Manuel9999,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
12,563 12,532 963 1,091
Message 2 of 2
Flag Post
HP Recommended

Hi @Manuel9999,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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