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‎11-10-2020 04:17 PM

HP Recommended
Product: Envy Photo 7155
Operating System: macOS 10.15 Catalina

I am getting "cartridge problem" notices on my printer which prohibits me from printing - even in single cartridge mode (when printing in color only black was printing previously). I have cleaned cartridges as per instructions and am locked out of the ability to print.  HP Instant Ink does not appear to be monitoring usage so my cartridges have been purchased locally (even though there is no way the old ones were empty). I have had no support from HP as I've navigated all the protocols using virtual assistant. Can't get to a live person via phone, chat or text. Also have uninstalled driver and reinstalled new app. Printer has probably printed fewer than 200 sheets since purchase. How can I get someone to create a case file and help me out??

 

1 REPLY 1

‎11-14-2020 03:44 AM

HP Recommended

Hi @LGG56,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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