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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Paul19801
New member
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Message 1 of 2
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Cartridge problem

HP Recommended
Envy photo 6234
Microsoft Windows 10 (64-bit)

Hi, I have just received my first replacement ink for an ENVY Photo 6234. 
The ink I received when I purchased the printer was 303, I have been sent 64/303. The Tri-color cartridge is saying there is a problem. 

I have put the original (303) back in and it registered fine but the 64/303 won’t. 

I have followed the advice about problem solving but no luck. 

Please advise how I move forward or get a new 303 cartridge sent please. 

Many thanks. 

1 REPLY 1
Bob_Headrick
Level 16
Level 16
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Message 2 of 2
Flag Post
HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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