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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
RJD23
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Cartridge remove and reinstall

HP Recommended
OfficeJet 3831

Hello,

 

my printer has all of a sudden come up with the following error message:

 

”Remove and reinstall the indicated cartridge making sure it is installed correctly. If this message continues to appear, replace the indicated cartridge.” 

it is the colour cartridge causing issues. I have taken it out and reinstalled it about 20 times. I have made sure the printer is updated. I’ve restarted the printer, I have even reset the printer back to factory settings but this message still comes up. I have looked at the advice of similar posts but nothing seems to work. I have also tried the other colour ink cartridge I’ve received from my HP instant ink delivery yesterday and I get the same message. 

Can you help as I really need the use of my printer ASAP. 

 

 

3 REPLIES 3
Mans
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Message 2 of 4
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HP Recommended

@RJD23 

Hello,

Since you have already replaced the HP Instant Ink cartridge with a new one and the issue still persists, I am very concerned that the issue is with the printer itself.

The best for you would be to contact HP Instant Ink support by phone, to tell them the problem is that they find a solution with you.

Do not hesitate to contact us in case of need.

Best regards,:Wink:



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EthemDemir
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My problem is totally the same but when I put back the old cartridge, printer works. So it appears not a printer problem but a cartridge problem.

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Mans
Level 15
Level 15
1,680 1,660 173 537
Message 4 of 4
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HP Recommended

Hi, @EthemDemir


Please contact HP Instant Ink support by phone, to obtain a new ink cartridge.

Do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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