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‎05-08-2020 02:42 PM

HP Recommended
Product: Dell Latitude 3570 laptop
Operating System: Microsoft Windows 10 (64-bit)

How do I find out which cartridge needs replacement. The message says just change cartridge and the same when I check ink level on the screen

1 person had the same question
1 REPLY 1

‎05-13-2020 01:33 PM

HP Recommended

Hi @KiwiBill

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

As you're getting an error on the printer screen, check the ink levels on the computer

 

Check ink levels (Windows)

Use one of the following methods to check your ink or toner levels from your Windows computer.

  • HP Smart app (Windows 10): Download the HP Smart app (in English) from the Windows store. Add your printer to view ink or toner levels on the home screen.

    HP Smart home screen

  • HP Print and Scan Doctor: Download and run HP Print and Scan Doctor. Select your printer, click Printer in the top menu bar, and then click Supply Levels.

    Supply Levels menu in HP Print and Scan Doctor

  • Printer software: Search Windows for HP, and then click your printer name or HP Solution Center. Click Maintain Your Printer, if necessary.

    Example of Estimated Ink Levels in HP Printer Assistant

    If you have not installed the HP printer software, go to HP Software and Driver Downloads. Identify your printer, and then follow the on-screen instructions.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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