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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
KAZUALKAZ
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Cartridge

HP Recommended
HP laptop
Microsoft Windows 10 (64-bit)

" HP envy 5055 I have tried 3 different color cartages on and each time it says remove and reinstall and the same indication comes up every time. This is my 4th HP printer and I have never experienced this problem before!"

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Echo_Lake
HP Support Agent
HP Support Agent
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@KAZUALKAZ

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
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ECHO_LAKE
I am an HP Employee

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