cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
New member
2 0 0 0
Message 1 of 2
96
Flag Post

Cartridges cannot be used until enrolled in Hp instant ink which I am and that where I’ve got ink

HP Recommended
Hp officejet 5200 all in one printer

I have purchased new printer and enrolled in instant ink. I have put in new ink cartridges. Now I cannot use until printer is enrolled, which it is I have been online to confirm. I have followed what others have said but not working. Tried turning off, when try to do update if fails, I’ve been on what’s app but they didn’t reply even though that was over an hour agaon

1 REPLY 1
Level 15
Level 15
1,665 1,647 173 525
Message 2 of 2
Flag Post
HP Recommended

@JanetB999 

Hello,

Please update the printer's firmware as follows:

  1. On the printer's front panel screen, tap the Wireless icon (c04525405) to retrieve the printer's IP
  2. Start an Internet page and then type this address into the address bar and Enter. The printer's web interface opens.
  3. Click Tools, then develop Printer Updates then on Firmware Updates.
  4. Click the Check Now button to install the latest firmware update.


In order to compensate for this incident, let us assign you a static IP address for your printer.
The following steps will help :

  1. On the screen of the control panel of the printer, press the Wireless icon (c02131772) in order to retrieve the IP address of the printer.
  2. Launch a Web page and then type this address in the address bar and Enter. The web interface of the printer is opened.
  3. Click on the Network or Networking tab or network, then under Wireless (802.11), press the Network Address (IPv4).
  4. Check the option Manual IP ou Manual IP Address, and then press the button on Suggest a Manual IP Address.
  5. Once the first 3 fields are filled, select Manual DNS Server.
  6. Enter the address 8.8.8.8 as the Manual Preferred DNS Server.
  7. Enter the address 8.8.4.4 as the Manual Alternate DNS Server.
  8. Click Apply.
  9. Try again enable Web Services.

Please do not hesitate to contact us in case of need.

 

Best regards,



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation