Cartridges not communicating with the printer

[Amanda2121]

My printer has suddenly decided that it doesn't want to work. The message is 

Cartridge Problem: The indicated cartridges (black) are not communicating correctly with the printer. If the problem persists replace the cartridges.

I have tried all the suggestions on the help page, clean the cartridge, reset the printer but still not working. Can't get a replacement cartridge as instant ink doesn't think I need one yet. What am I supposed to do please?

[sandytechy20]

@Amanda2121

Welcome to the HP support community.

I understand that the instant ink cartridge is not working, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Amanda2121]

Hi

I still don't have a solution to my problem, I have private messaged you the details that you requested but am still awaiting a reply and I really would like to get my printer sorted so that I can print out my wedding photos

Many thanks