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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-27-2022 12:07 PM - last edited on ‎04-27-2022 12:43 PM by Retired

HP Recommended
Product: HP ENVY 5010 All-in-One Printer

My printed pages are looking like the ink is very low. But the app is saying they are full so I won't get new cartridges.  

This means I cannot use my printer at all unless I buy more cartridges myself. I do not feel like I should have to since I have the ink subscription.

What do I do?

4 REPLIES 4

‎04-27-2022 02:33 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
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‎04-30-2022 04:04 AM

HP Recommended

This worked, thank you! 

I went onto Virtual Agent and typed 'Where is my ink?'

After a couple of questions it allowed me to request a shipment of ink.

Hopefully switching the cartridges will do the trick, as nothing else has worked.

Thanks again

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‎05-14-2022 06:13 PM

HP Recommended

Did the replacement cartridges arrive?  Was your issue resolved?  

 

If not, please provide some additional information -  What printer model? What operating system? Are there any error messages on the printer or computer screen?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎05-15-2022 02:58 AM

HP Recommended

The cartridge did arrive. I switched them and it now prints perfectly 😊

Only problem, I got an email stating I was using off brand, which I'm not.

I'm yet to see if this causes any problems.

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