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‎09-13-2022 04:19 PM - last edited on ‎09-13-2022 04:54 PM by Moderator

HP Recommended
Product: HP ENVY Photo 7864 All-in-One Printer
Operating System: macOS 12.0 Monterey

I have been paying monthly fees for quite a while to be in the HP Smart program that would replace my ink cartridges when needed. In the years I have been in the program, I think I may have been shipped a cartridge once. Now, my HP Envy 7864 won't print because the cartridges are not communicating properly, and the printer tells me to replace the cartridges. But HP Smart will not replace the cartridges. So I am asking, why should I continue to pay for this program that will not assist me when I need it? Should I also warn my friends not to enroll in this program?  

1 REPLY 1

‎09-13-2022 04:39 PM

HP Recommended

I have escalated your question to the moderators and asked them to have someone with the instant ink program reach out to you.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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