• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎09-13-2022 04:19 PM - last edited on ‎09-13-2022 04:54 PM by Retired

HP Recommended
Product: HP ENVY Photo 7864 All-in-One Printer
Operating System: macOS 12.0 Monterey

I have been paying monthly fees for quite a while to be in the HP Smart program that would replace my ink cartridges when needed. In the years I have been in the program, I think I may have been shipped a cartridge once. Now, my HP Envy 7864 won't print because the cartridges are not communicating properly, and the printer tells me to replace the cartridges. But HP Smart will not replace the cartridges. So I am asking, why should I continue to pay for this program that will not assist me when I need it? Should I also warn my friends not to enroll in this program?  

1 REPLY 1

‎09-13-2022 04:39 PM

HP Recommended

I have escalated your question to the moderators and asked them to have someone with the instant ink program reach out to you.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.