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Cartriodge problem (and many other problems as well)

HP Recommended
Eny photosmart 6230
macOS 10.14 Mojave

Hello, Am I the only one that is experiencing nothing but problems with this printer? Photo drawer never once worked 😞 . It will not print normally as well most of the times and now ... there seems to be an issue with the cartridges. It wont print. So I changed one cardridge for the one that I bought myself to resolve the problem (of course it doenst mention what the problem exactly is). Now my contract at HP for receiving cartridges is confused. Probably will not receive a new one although the one they send me stopped working.

Any one who knows what to do? Apart from never ever buying HP again 🙂  Never ever have I been so frustrated about something I bought 🙂 Also the fact that you can not call and ask how to resolve any of the problems? Highly dissapointed. I bought HP again because my former printer was great, but def other quality 🙂 

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@Anoniem1000, Welcome to HP Support Community!


I see that you're facing issues with the photo tray and the ink cartridges. First, let us try to solve the Instant Ink issue and then I shall help you with the tray issues.


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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